Refund policy

Returns and refunds

We accept return requests within 30 days after delivery. This voluntary return policy does not limit any mandatory consumer rights.

How to request a return

Contact VESFEHHUB through our Contact page with your order number, the item you wish to return and the reason, if you wish to provide one. We will explain the next steps and provide the correct return address. Do not send your watch to a business address or the parcel sender without receiving return instructions.

Return condition and costs

For voluntary change-of-mind returns, please return the watch in its original condition with the accessories and packaging supplied. Reasonable inspection permitted by consumer law does not remove your statutory rights. You arrange and pay return postage for change-of-mind returns unless applicable law requires otherwise. There is no restocking fee. Use a tracked service and keep proof of posting.

Faulty, damaged or incorrect items

If your watch is faulty, arrives damaged or differs from your order, contact us. We will assess the issue and provide the remedy required by applicable law, which may include repair, replacement or refund. We cover necessary return costs where we are responsible or the law requires it. Photos can help us assess an issue but do not replace your legal rights.

Refunds

Approved refunds are sent to the original payment method. We aim to process voluntary refunds within 10 business days after receiving and inspecting the returned item. Your payment provider may need additional time to post the credit. Statutory refund deadlines take priority. Shipping charges are refunded when required by applicable law.

European withdrawal rights

Where EU or EEA withdrawal rights apply, you may notify us of withdrawal within 14 days after delivery without giving a reason, and return the goods within 14 days after notification. Required refunds, including the cost of standard outbound delivery, are made within 14 days after withdrawal notice; we may withhold them until the goods or proof of return are received where permitted. Extra cost for a delivery upgrade need not be refunded. Any permitted reduction for diminished value is assessed under applicable law.

Cancellation and exchanges

Contact us promptly if you wish to cancel. We will confirm whether cancellation before dispatch is possible. If the order has shipped, the return process applies, without limiting statutory cancellation rights. Contact us before arranging an exchange so we can confirm the available options.